Use cases · Property management
Every property answers its own phone
Property-management platforms sit between owners, tenants, and vendors — and the traffic is constant: maintenance requests, rent reminders, showing coordination. Handset gives each property or portfolio its own number, so texts thread by property, after-hours calls become transcribed voicemails, and nothing lands on a manager's personal cell.
What changes for your product
“My sink is leaking” at 11pm
After-hours calls roll to voicemail with transcripts — your product turns them into maintenance tickets before the office opens.
One number per property, not per manager
Renters text the property's number; conversations thread by property in your UI, and staff changes don't orphan the history.
Rent day, handled
Reminder triggers in your product become texts renters actually read — replies thread back for the questions that follow.
Vendors in the loop
Dispatch the plumber by text from the same number, so the whole repair has one paper trail.
// 11:04 PM — a renter texts the property line → message.received "Unit 4B — water under the kitchen sink" // Your platform opens the ticket and dispatches await sendMessage({ body: { from: property.numberId, to: vendor.phone, body: `New ticket at ${property.address}: ${ticket.summary}. Reply YES to take it.`, }, });
Property software is where multi-tenant telephony earns its keep: hundreds of properties, one API, and a paper trail your customers' owners can audit.
How it maps to the API
Three objects, in order
Sound like your platform?
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