Use cases · Appointments & healthcare

Fewer no-shows, without another unknown number

Dental practices, clinics, salons, and studios run on the appointment book. Handset gives your scheduling product per-practice numbers that remind, confirm by reply, and take after-hours voicemail with transcripts — all inside your UI.

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Reply C to confirm

Two-way confirmations thread into conversations your product reads back — no more one-way blast tools.

The practice's own number

Reminders come from the number patients already know and can call — answered by routing you configure per practice.

After-hours reception

Calls at 9pm become voicemails with transcripts, waiting in your product's inbox at 8am.

Consent handled at the platform

Opt-outs enforced at send time, keyword automation built in — compliance your customers never have to think about.

reminder.ts
await sendMessage({
  body: {
    from: practice.numberId,
    to: patient.phone,
    body: "Bayview Dental: cleaning tomorrow 9:30 AM. Reply C to confirm, R to reschedule.",
  },
});

→ message.received "C" // your scheduler marks it confirmed

Appointment-based verticals see the fastest payback: one prevented no-show usually covers a month of usage.

How it maps to the API

1 · Numbers

A number per practice

Local area code, live for SMS and voice on purchase.

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2 · Messaging

Reminder + confirmation loop

Send from your scheduler; parse the C/R replies from message.received webhooks.

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3 · Voice

Voicemail with transcripts

Hours-based routing per practice; transcripts arrive in voicemail.created.

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Sound like your platform?

Three design-partner slots: free early access, white-glove 10DLC, and a founder on the call.

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